Privacy Policy

What We Collect

• Name, phone number, email address, and pool address (provided during booking)
• Gate codes and access instructions (provided during booking)
• Pool details (size, surface type, cover type, equipment info)
• Payment card information (processed by Stripe - we never see or store your card number)
• Communication records (texts and emails related to your service)

How We Use It

• To schedule and perform your pool service
• To communicate with you about your appointment (scheduling, ETA, service updates)
• To process your payment
• To follow up on equipment issues or service recommendations
• To contact you about services you expressed interest in (e.g., weekly maintenance, green-to-clean)

Who We Share It With

• Stripe (payment processing) - subject to Stripe's privacy policy
• No one else. We don't sell, rent, or share your personal information with third parties for marketing purposes.

Text Messages

• If you consent to SMS during booking, we use your phone number to send appointment-related texts only (scheduling, ETA, service updates, on-site findings).
• We do not send marketing texts.
• You can stop service-related texts by contacting us directly, but this may affect our ability to coordinate your appointment.

Data Security

• Payment information is handled entirely by Stripe and never touches our servers.
• Your personal information is stored securely and accessed only for service purposes.
• Gate codes and access instructions are kept confidential and used only by Delaware Pool Service technicians.

Your Rights

• You can request a copy of the information we have on file for you.
• You can ask us to delete your information. Note that we may need to retain certain records for accounting and legal purposes.
• Call us at (302) 455-7882 with any privacy questions.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page.